Terms and Conditions

Solar Ireland provides a comprehensive range of solar energy services for residential and commercial properties throughout Ireland. Our services are delivered by qualified professionals in compliance with all relevant Irish and EU standards, regulations, and best practices.

All services are subject to a formal site survey and individual contract. The specific scope of work, equipment specifications, timelines, and pricing for your installation will be set out in your personalised proposal and contract, which will incorporate these Terms by reference.

We provide transparent and detailed quotes for all our services. Understanding the nature of our quotes is important before entering into a contract with us.

Estimates vs. Fixed-Price Quotes

An initial estimate provided via our website, WhatsApp, email, or over the phone is indicative only and is based on the information you have provided to us about your property and energy usage. Estimates are not binding and may change following a physical site survey. A formal, fixed-price quote will only be issued after our qualified surveyor has visited your property, assessed the roof structure, electrical system, and any other relevant factors.

Quote Validity Period

Formal quotes are valid for 30 calendar days from the date of issue, unless otherwise stated in writing. After this period, prices may be revised to reflect changes in equipment costs, SEAI grant amounts, regulatory requirements, or market conditions. We will always inform you of any price changes before proceeding.

Deposit Terms

A deposit is required to confirm your booking and secure your installation slot. The deposit amount and payment terms will be specified in your contract. Your deposit is held in accordance with the Consumer Rights Act 2022 and is fully refundable during the 14-day cooling-off period. The deposit may be used to cover cancellation fees if you cancel after the cooling-off period and work has commenced or materials have been ordered.

The Sustainable Energy Authority of Ireland (SEAI) offers grants to support the installation of solar PV systems and battery storage in Irish homes. We assist our customers with SEAI grant applications as part of our service. The following terms apply to grant-related matters:

Grant Conditions

• SEAI grants are administered by SEAI and are subject to their own terms and conditions, eligibility criteria, and availability, which may change at any time without notice from Solar Ireland.
• Grant amounts are not guaranteed until SEAI formally approves your application and issues a grant offer letter. We provide guidance based on current scheme rules but cannot guarantee approval.
• Eligibility for SEAI grants depends on factors including your property type, BER rating, MPRN, and whether you have previously received a grant for the same measure under the same or a previous scheme.
• Grant payments may be made directly to Solar Ireland on your behalf or to you directly, depending on the scheme rules and your preference. Payment timing is determined by SEAI.
• Solar Ireland is not a party to the grant agreement between you and SEAI. Any disputes regarding grant eligibility, amounts, or payment must be resolved directly with SEAI.

Customer Responsibilities

You are responsible for providing accurate and complete information for your SEAI grant application, including your property's MPRN, BER rating details, and any other documentation required by SEAI. You must not make false or misleading statements in your application. If your circumstances change after submitting your application (e.g., you carry out other energy upgrades), you must inform SEAI directly.

Grant Declined or Withdrawn

If your SEAI grant application is declined, withdrawn, or the grant scheme is closed or suspended by SEAI, the following applies:

• If the decline is due to factors within your control (e.g., inaccurate information, ineligibility), you remain liable for the full contract price as quoted.
• If the decline is due to factors within our control (e.g., our error in the application, failure to submit required documentation), we will work with you to resolve the issue and, if necessary, adjust the contract price accordingly.
• If the decline is due to changes in SEAI scheme rules after you have signed the contract, we will discuss the impact with you and offer options including proceeding at the revised price, postponing the installation, or cancelling the contract with a full refund.

Our installation process is designed to be efficient, professional, and minimally disruptive to your daily life. The following terms outline what to expect and the responsibilities of both parties during the installation phase.

Timeline and Scheduling

Following acceptance of your quote and receipt of the deposit, we will schedule your installation at a mutually agreed date. We will provide you with an estimated installation date at the time of contract signing, but this date is indicative and may be adjusted due to factors including weather conditions, SEAI grant processing times, material supply chains, scaffolding availability, and the volume of ongoing installations. We will provide at least 5 working days' notice of the confirmed installation date and will keep you informed of any changes.

Property Access

You agree to provide safe and unrestricted access to your property, roof space, loft area, consumer unit (fuse board), and any other areas required for the installation during the agreed working hours. This includes ensuring clear access routes for our team and scaffolding contractors, removing obstacles from the work area, and securing or removing any fragile items. If access is not available on the scheduled installation date, additional call-out charges may apply.

Scaffolding

Scaffolding is required for most rooftop installations and is included in your quoted price unless otherwise stated. Scaffolding will typically be erected 1 to 2 working days before the installation and removed within 5 working days after completion, weather permitting. You must ensure that the area where scaffolding is to be erected is clear and accessible. Scaffolding will be erected by our approved scaffolding sub-contractor, who is fully insured.

System Handover

Upon completion of the installation, we will:

• Conduct a full system commissioning test to ensure all components are operating correctly and safely.
• Provide you with a handover pack including system manuals, warranty certificates, electrical test certificates (IEC/EN 62446), and maintenance guidelines.
• Demonstrate how to use the inverter, monitoring system, and battery storage (if applicable).
• Submit the NC6 grid connection notification to ESB Networks on your behalf.
• Register your installation for the Clean Export Guarantee (CEG) tariff if you have a smart meter.
• Provide you with the documentation required for your SEAI grant payment claim.

Acceptance of the completed installation will be confirmed by your signature on the handover form. If you identify any issues during handover, these will be recorded and rectified within a reasonable timeframe. Once the handover form is signed, the installation is deemed accepted, subject to any recorded issues.

Payment terms for your installation are set out in your individual contract. The following outlines our standard payment structure, which may be varied by agreement in your specific contract.

Late Payment

If payment is not received by the due date, we reserve the right to charge interest on the outstanding amount at the rate of 1.5% per month (or the maximum rate permitted under the Non-Payment of Debts (Interest) Act 1997, whichever is lower), calculated from the due date until the date of actual payment. We may also suspend any ongoing warranty or maintenance services until outstanding payments are received. We will provide written notice before charging interest or suspending services.

Payment Methods

We accept bank transfer, debit card, and credit card payments. Bank transfer is our preferred method. Payment details will be provided on your invoice. We do not accept cash payments in excess of the limits set out in the Proceeds of Crime (Money Laundering and Terrorist Financing) Act 2010, as amended.

We are committed to the quality and longevity of our installations. All warranties are provided in addition to your statutory rights under the Sale of Goods and Supply of Services Act 1980 and the Consumer Rights Act 2022, and do not limit those rights in any way.

Manufacturer Warranties

Workmanship Warranty

Solar Ireland provides a 5-year workmanship warranty on all installations. This covers defects in the installation of your solar PV system caused by poor workmanship, faulty materials supplied by us, or failure to comply with relevant standards (I.S. EN 62446, I.S. 10101, and NSAI standards).

Our workmanship warranty covers the following:

• Roof mounting system defects, including leaks caused by our installation
• Electrical wiring faults, including DC and AC cabling
• Inverter installation and commissioning errors
• Battery storage system installation defects
• Monitoring system setup and connectivity issues
• Faults in any workmanship that cause the system to underperform by more than 10% below the projected annual yield, excluding external factors such as shading, weather, or equipment degradation within manufacturer tolerances

What Is Not Covered

The following are not covered by our workmanship warranty:

• Damage caused by third parties, including other contractors working on your property
• Damage caused by Acts of God (storm, flood, lightning, fire, subsidence) unless covered by manufacturer warranty
• Normal wear and tear, gradual degradation of solar panels and inverters within manufacturer tolerances
• Failure to carry out recommended maintenance, including regular panel cleaning
• Damage caused by animals, birds, or insects
• Faults arising from modifications or repairs carried out by persons not authorised by Solar Ireland
• Issues caused by your electricity supplier, ESB Networks, or grid faults
• Cosmetic imperfections that do not affect system performance or safety

To ensure a smooth installation process and the ongoing safe and efficient operation of your solar PV system, you agree to the following responsibilities:

Property Access

You must provide safe, clear, and unrestricted access to your property, roof space, loft area, consumer unit (fuse board), meter cupboard, and any other areas required for the installation and any subsequent warranty or maintenance visits. If access is not available when required, we reserve the right to reschedule the work and charge additional call-out fees.

Accuracy of Information

You warrant that all information you provide to us is accurate, complete, and up to date. This includes your contact details, property ownership or tenancy status, roof construction details, electrical system specifications, BER rating, MPRN, and any other information relevant to the installation or grant application. If any information is found to be materially inaccurate, we reserve the right to revise the contract price or, in serious cases, terminate the contract.

Insurance Notification

You are responsible for notifying your buildings insurance provider of the solar PV installation on your property. Most insurers do not increase premiums for solar panel installations, but you must check your policy terms and inform your insurer as required. Solar Ireland maintains full public liability insurance and employer's liability insurance for the duration of all works carried out on your property.

Planning Permission

While solar PV installations on domestic dwellings are generally exempt from planning permission under the Planning and Development Regulations 2001-2022, certain exceptions apply (e.g., protected structures, Article 40 conservation areas, specific size limits). You are responsible for obtaining any required planning permission or other consents. We will advise you during the survey if we believe planning permission may be required, but this advice is not a substitute for professional planning advice or a formal determination from your local planning authority.

Ongoing Maintenance

To maintain the validity of your workmanship warranty and ensure optimal system performance, you should carry out or arrange periodic maintenance in accordance with the guidelines provided in your handover pack. This typically includes annual visual inspections, periodic panel cleaning (at least once per year), and monitoring system output for any significant deviations from expected performance.

The following provisions limit our liability in connection with our services. These limitations are subject to and do not affect your statutory rights as a consumer under Irish and EU law. Any clause that would exclude or limit liability for death or personal injury caused by our negligence is void and unenforceable.

Total Liability Cap

Subject to the exceptions below, our total aggregate liability to you in respect of any claim or series of related claims arising from or in connection with our services (whether in contract, tort, negligence, breach of statutory duty, or otherwise) shall not exceed the total contract price paid by you for the specific installation to which the claim relates. This cap applies to all losses, damages, costs, and expenses of any kind.

Exclusion of Consequential Loss

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of business opportunity, loss of goodwill, or economic loss, arising from or in connection with our services. This exclusion applies regardless of whether we were advised of the possibility of such losses.

Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to:

• Extreme weather conditions (storms, flooding, snow, ice) that prevent safe working
• Pandemics, epidemics, or government-imposed restrictions on travel or work
• Supply chain disruptions, material shortages, or manufacturing delays beyond our control
• Government actions, regulatory changes, or changes to SEAI grant schemes
• Civil unrest, industrial action, or transport disruptions
• Power outages, telecommunications failures, or ESB grid issues
• Fire, explosion, or other emergencies at our premises or your property

If a force majeure event continues for more than 60 days, either party may terminate the contract by giving written notice. In such cases, we will refund any payments made for work not yet completed, less the reasonable costs of any materials already ordered or work already performed.

We understand that circumstances may change and you may need to cancel your installation. The following cancellation terms apply, in addition to your statutory rights.

Cooling-Off Period (14 Days)

Under the European Communities (Cancellation of Contracts Concluded Away from Business Premises) Regulations 2013, you have a 14-day cooling-off period starting from the date you sign the installation contract. During this period, you may cancel the contract for any reason without giving a cause and without penalty. You will receive a full refund of any deposit or payment made within 14 days of us receiving your cancellation notice.

To exercise your right to cancel, you must send written notice to sales@solarirelandgroup.ie or by registered post to Solar Ireland, [Business Address], Ireland. The notice must clearly state your intention to cancel and include your name, address, and contract reference number.

Cancellation After the Cooling-Off Period

If you wish to cancel after the 14-day cooling-off period, the following cancellation fees may apply depending on the stage of your project:

Cancellation by Solar Ireland

We reserve the right to cancel your installation contract in the following circumstances:

• You fail to make payment in accordance with the agreed payment schedule after receiving written notice and a reasonable period to remedy the default.
• Your property is found to be unsuitable for installation following the site survey (e.g., structural issues, electrical system incompatibility, or planning constraints that cannot be resolved).
• You fail to provide the necessary access, information, or documentation required to proceed with the installation.
• Continuation of the installation would breach any applicable law, regulation, or industry standard.

If we cancel the contract for any reason other than your breach, we will refund all payments made by you within 14 days of the cancellation date.

We are committed to resolving any disputes with our customers fairly, promptly, and without unnecessary formality or expense. The following dispute resolution process applies to all disputes arising from or in connection with these Terms or our services.

Informal Resolution

If you have a complaint or dispute, please contact us in the first instance by email at sales@solarirelandgroup.ie or by phone at [Phone Number]. We aim to acknowledge all complaints within 2 working days and provide a substantive response within 10 working days. Many disputes can be resolved quickly through direct communication, and we will always try to find a fair solution.

Mediation

If informal resolution is unsuccessful, either party may propose mediation. Mediation is a voluntary, confidential process in which an independent mediator helps both parties reach a mutually acceptable resolution. We will cooperate fully with any reasonable request for mediation and share equally the cost of the mediator. The mediation process does not prevent either party from pursuing other legal remedies if mediation is unsuccessful.

Governing Law

These Terms and any disputes arising from them are governed by the laws of Ireland. Both parties irrevocably submit to the exclusive jurisdiction of the courts of Ireland. Any dispute must be brought before the Irish courts and may not be litigated in any other jurisdiction, except where mandatory consumer protection laws (such as the Consumer Rights Act 2022) provide otherwise.

Consumer Rights

Nothing in these Terms affects your right to refer a dispute to the Small Claims Procedure of the District Court for claims up to the relevant monetary limit (currently €2,000). You may also seek assistance from the Competition and Consumer Protection Commission (CCPC) at ccpc.ie or by calling +353 1 402 5500. For disputes relating to goods or services purchased online, you may use the European Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

Solar Ireland reserves the right to modify these Terms at any time. Changes may be made to reflect changes in our business practices, changes in applicable law or regulation, the introduction of new services, or for other operational reasons.

When we make changes to these Terms, we will update the "Last updated" date at the top of this page. For material changes, we may also display a notice on our website for a period of no less than 30 days. We will not make retrospective changes to Terms that have already been incorporated into a signed installation contract.

Your continued use of our website after changes are posted constitutes your acceptance of the revised Terms. However, for installation contracts, the version of these Terms in effect at the time of contract signing will govern that contract unless both parties agree in writing to the revised terms.

We encourage you to review these Terms periodically and to contact us if you have any questions about changes. You can always access the latest version of these Terms at solarirelandgroup.ie/terms.

If you have any questions, concerns, or complaints about these Terms or our services, we would love to hear from you. Our team is always happy to help and will respond promptly to all enquiries.

For formal complaints or dispute resolution, please contact us in writing at Solar Ireland, [Business Address], Ireland. We aim to acknowledge all formal complaints within 2 working days and provide a substantive response within 10 working days. If your complaint is complex, we may take longer and will keep you informed of progress.